How do I contact customer service?

Customer service can be contacted via email at sales@onlinedpeot.com.au  or by calling 02 8090 72000,  More detailed inquires are best  handled  via email as it allows our customer service team to get back to you ASAP without keeping you on the phone while we research your inquiry to give you most detailed answer.

What should I do if I'm having trouble placing an order?

If you having trouble placing an order online or would simply prefer to talk to an actual person call our team on 02 8090 7200.


How can I check my order status?

You can check the order status via the My Orders Link which is located within the My Account Page.

What payment options do you offer?

For Australian orders we accept payment via Visa / Mastercard, PayPal, Direct deposit or cash on pickup (must be arranged prior to purchase).

Do you offer trade/wholesale accounts?

Yes we do offer trade/wholesale account with payment terms to our regular customers in the industry. Contact our support team for more information and to see if you would be eligible. Trade accounts can also attract discount pricing for larger orders.


Do all product prices contain GST?

Yes, all product will display with GST included for Australian residents.

 

How long will my order take to arrive?

We try to dispatch all order's the same day if the order is placed before 3pm Mon - Fri. The delivery time will depend on customers location and Courier Company. Normally it take 2 to 7 working days for road express.